Privacy Policy
Your privacy & your data
How Intellectual Techs collects, uses and protects the information you share when you contact us for computer and phone repair across Riverdale and Douglasville, GA.
Intellectual Techs (“we,” “us,” or “our”) operates two repair storefronts in Riverdale and Douglasville, Georgia. This Privacy Policy explains what information we collect when you reach out to us, how we use it to provide repair services and follow-up, and the choices you have. By contacting us through our website, by phone, or in person, you agree to the practices described below.
Last updated: June 3, 2026.
What information we collect
When you submit our contact or support-request form, call us, or bring a device in for repair, we may collect:
- ✓ Contact details — your name, email address and phone number
- ✓ Device details — device make, model, the problem you describe, and related repair notes
- ✓ Service history — records of past repairs, estimates and follow-up communications
- ✓ Website data — basic technical data such as IP address, browser type and pages visited
We only collect what we need to diagnose your device, give you an estimate, complete the repair, and follow up afterward. We do not knowingly collect information from children under 13.
How we use your information
We use the information you provide for legitimate business purposes only:
- ✓ Providing service — to diagnose, quote and complete your computer or phone repair
- ✓ Communicating with you — to send estimates, status updates and post-repair follow-up
- ✓ Customer support — to answer questions and resolve any issues with a repair
- ✓ Improving our service — to understand demand and make our two storefronts better
We do not sell, rent or trade your personal information. We do not use your contact details for unrelated marketing without your consent.
Cookies & analytics
Our website may use cookies and similar technologies to keep the site working properly and to understand how visitors use it. We may also use analytics tools (such as Google Analytics) that collect aggregated, non-identifying data about page views and traffic sources.
You can disable or delete cookies in your browser settings at any time. Doing so may affect how some parts of the site function, but you can still reach us by phone or in person.
Third parties & service providers
We share your information only when necessary to run our business, and only with parties that help us deliver service:
- ✓ Service providers — form, hosting, email and analytics vendors that operate our website and communications
- ✓ Parts & payment partners — as needed to source parts or process payment for a repair
- ✓ Legal requirements — when required by law, a court order, or to protect our rights and safety
These providers are only permitted to use your information to perform services on our behalf. We never sell your personal data to advertisers or data brokers.
Data retention
We keep your information only as long as needed for the purposes described in this policy — typically to complete your repair, honor any warranty on the work, and keep accurate business records. When information is no longer needed, we delete or securely dispose of it.
Any data left on a device is handled with care during a repair. We recommend you back up and, where possible, remove sensitive files before dropping off a device.
Your rights & choices
You are in control of your information. At any time you may:
- ✓ Access or correct — ask what information we hold and request corrections
- ✓ Delete — ask us to delete your personal information, subject to our record-keeping obligations
- ✓ Opt out — ask us to stop contacting you for follow-up or non-essential messages
To exercise any of these choices, just email us at support@intellectualtechs.com or call your nearest location. We will respond promptly.
Contact us about privacy
Questions about this Privacy Policy or how we handle your data? Reach our team and we’ll be happy to help:
Email: support@intellectualtechs.com
Riverdale: 6463 Church Street, Riverdale, GA 30274 — (770) 892-1006
Douglasville: 4300 Chapel Hill Rd, Ste 600, Douglasville, GA 30135 — (770) 779-9930
We may update this policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. You can also review our About page or get in touch through our Contact page.
FAQ
Privacy questions, answered
Do you sell my personal information?
No. We never sell, rent or trade your personal information. We use it only to provide your repair and follow up afterward.
What information do you collect when I contact you?
We collect your name, email, phone number and device details so we can diagnose the problem, give an estimate and complete the repair.
Can I ask you to delete my information?
Yes. Email support@intellectualtechs.com or call your nearest store and we will delete your personal information, subject to our record-keeping needs.
Is my data safe when I drop off a device?
We handle any data on your device with care during a repair. We still recommend backing up and removing sensitive files before drop-off.
How can I reach you about privacy questions?
Email support@intellectualtechs.com, or call Riverdale at (770) 892-1006 or Douglasville at (770) 779-9930.
Have a question or a device to fix?
Reach out and a real technician will get back to you. Most repairs done same day.